( Sociedad de agencia de seguros vinculada Linked insurance agency)
Liberty Quality Home - house and contents insurance
Liberty Commercial Premises insurance
Liberty Quality Motor (Car insurance)
3. VENUES FOR SETTLEMENT OF CLAIMS AND CLIENT PROTECTION
LIBERTY SEGUROS, compañía de seguros y reaseguros, S.A. has a Customer Service Department and a Customer Ombudsman to handle and resolve complaints and claims arising from actions by the Company itself or by insurance agents or bank insurance brokers, in accordance with the procedure set forth in Order ECO 734/2004 of 11 March.
- Customer Service Department, C/Obenque 2, 28042 Madrid Fax no: 91 301 79 98 email: atencionalcliente@libertyseguros.es
- Customer Ombudsman, C/Marqués de la Ensenada 2, 6ª planta, 28004 Madrid fax no: 91 308 49 91 email: reclamaciones@da-defensor.org
- Liberty Quality Home Customer Ombudsman, C/Marqués de la Ensenada 16, 3º, oficina 23, 28004 Madrid fax no: 91 308 49 91 email: reclamaciones@da-defensor.org
All complaints and claims will be handled and resolved within a period of two months after being submitted. Upon conclusion of this period, if the claimant has received no response, or in the event of disagreement, he / she may address his / her grievance to the Insured Party and Pension Plan Participant Ombudsman, Pº de la Castellana 44, 28046 Madrid. For the resolution of conflicts in court, the court in the insured's city of residence will hold jurisdiction. The Regulations for Customer Defence are available to customers at the offices of Liberty Group companies and detail the procedure for handling complaints and claims. These regulations are also available on the website www.libertyseguros . es or through your insurance agent