( Sociedad de agencia de seguros vinculada Linked insurance agency)
Customer claim and protection requests
LIBERTY SEGUROS has a Customer Service Department and a Customer Ombudsman to handle and resolve complaints and claims arising from actions by the Company itself or by banking and insurance operators. In accordance with the procedure set forth in Order ECO 734/2004 of 11 March.
- Customer Service Department, C/Obenque 2, 28042 Madrid Fax no: 91 301 79 98 email: atencionalcliente@libertyseguros.es
- Customer Ombudsman, C/Marqués de la Ensenada 2, 6, 28004 Madrid fax no: 91 308 49 91 email: reclamaciones@da-defensor.org
All complaints and claims will be handled and resolved within a period of two months after being submitted. After this term has elapsed and having received no response, or in the event of disagreement, the claimant may address the Claim Service of the Directorate-General for Insurance and Pension Funds, Pº de la Castellana 44, 28046 Madrid. For the resolution of conflicts in court, the court in the insured's city of residence will hold jurisdiction.
The Regulations for Customer Defence are available to customers at the offices of Liberty Group companies and they detail the procedure for handling complaints and claims. These regulations are also available on the website www.libertyseguros . es or through your insurance agent
accident insurance /
Boating insurance (jet skis, sailing and motor boats) /
Business insurance
(churches, clinics, factories, schools, shows, Town Halls,
warehouses, workshops (chemical products, leather, metal, paper or
cardboard, plastic or rubber, textile) /
Car
insurance (including foreign number plates/registrations, top of the
range or Classic cars) /
Caravan insurance /
Civil liability insurance eg trades, hairdressers, academies, bars,
restaurants, tourist guides, monitors, shows) /
Commercial Premises insurance
(amusement arcades
and one-armed bandits, bars, beauty salons, cafes, cake shops,
chemists, clubs, discos, florists, fruit shops, gift shops, gyms,
health shops, hairdressers, international 'phone call shops,
ironmongers, jewellers*, newsagents, opticians, restaurants,
sex-shops, shoe shops, stationery shops, street cafés,
supermarkets, telephone shops*, travel agencies,) /
Financial
expatriate planning ideas - and how to save money in Spain ...
/ Funeral
insurance /
Golf insurance /
health
and
dental
insurance
plans /
Health
insurance offers eg SMEs, catering, shops /
Home, house and contents insurance (as an owner or tenant) /
Horse insurance /
Hunting insurance /
Insurance for Building Companies /
Insurance for Electrical Equipment /
Insurance for Haulage Companies /
Insurance for Companies selling or renting equipment /
International health insurance (transfer your Sanitas rights both
ways) /
Life
insurance (protect your family if you die or become disabled) /
Machinery Breakdown Insurance /
Maritime insurance (crews only) /
Mobile insurance -
checklists adapted to your mobile screen... /
Mortgage repayment life insurance (it may be cheaper to replace your
current mortgage repayment life insurance, eg people in Spain
working with/in/on/at:) (
animals /
aviation /
building sector /
Civil protection and police /
countryside, vets /
factories or mines /
home makers or parks /
hospitals, consulting rooms, clinics /
logistics and transport /
office workers /
press or mass media /
sales reps /
ships, wharfs, at sea /
shop workers, SMEs, cars, hotels /
shows and culture /
training, unemployed, retired ) /
Motorbike - motorcycle insurance /
Office insurance /
Responsabilidad
Civil - PYMEs, fundaciones, asociaciones... /
Returning to the UK from abroad? (you may not be covered by the NHS
for 6 months) /
Seguro
contra daños (RC) /
Seguro de amortización, por ejemplo personas que trabajan con/en:
(
animales /
aviación /
barcos, muelles, alta mar /
campo y veterinarios /
casa o cuidando parques /
construcción /
en la calle /
espectáculos y cultura /
fábricas o minas /
formación, desempleados, jubilados /
hospitales, consultas, clínicas /
logística y transporte /
oficinas /
prensa o medios de comunicación /
protección civil y policía /
tiendas, pymes, bares, hoteles ) /
Seguro de automoción
(talleres de automóviles, mecánico, eléctrico, chapa y pintura,
estaciones de servicio, túneles de lavado, garajes, concesionarios
(con o sin talleres de reparación de vehículos) /
Seguro de Comercio
(agencias de viajes, bares, cafeterías, charcuterías, clubes,
discotecas, farmacias, ferreterías, floristerías, fruterías,
gimnasios, joyerías*, locutorios telefónicos, ópticas, papelerías,
pastelerías, peluquerías, quioscos (periódicos, freidurías y bares
en la vía pública), relojerías*, restaurantes, salones de
belleza, salones recreativos, sex-shops, supermercados, tiendas de
calzado, tiendas de productos dietéticos, tiendas de regalos,
tiendas de teléfonos*, tragaperras, traperías y desperdicios )
/ Seguro
de Comunidades /
Seguro de decesos /
Seguro de empresas
(almacenes, ayuntamientos, clínicas, espectáculos, escuelas,
fábricas, iglesias, talleres metalúrgicas / textil / cuero /
plásticos y goma / papel y cartón / productos químicos) /
seguros agrarios /
Seguros para casas
rurales, hoteles, fondas, pensiones, complejos turísticos /
insurance for rural houses, hotels, guest houses, bed and breakfast,
tourist resorts /
Seguros diseñados para
Información, solicitud de alta / information, application form ...
If your business doesn't compete with my activities, I am willing to work with my insurance clients to publish their publicity in my websites - for our mutual benefit ... / Si Vd contrata un seguro conmigo, y no es de mi competencia, puede anunciarse en alguna de mis páginas web...