www.e-reclamacion.es ... Art 18. Complaints (IHHP - International health and hospital plan) Mainly health plans - dental, travel and medical insurance plans for Spain and worldwide / expatriates, life, accident, office, decesos, funeral, amortización, car

International Health and Hospital Plan(Español)

Policy Conditions ( including glossary )

Art 18. Complaints

18.1 We are always pleased to hear about any aspect of your insurance cover that you have particularly appreciated, or that you have had problems with. If something does go wrong, we have a simple procedure to ensure your concerns are dealt with as quickly and effectively as possible.

If you have any comments or complaints, you can call the ihi Bupa Customer Service on +45 33 15 30 99. Alternatively you can email at ihi @ihi.com, or write to us at:

ihi Bupa

8, Palaegade

DK - 1261 Copenhagen K

Denmark

18.2 Taking it further

If we have not been able to resolve the problem and you wish to take your complaint further, please call the ihi Bupa Complaint Manager on +45 33 15 30 99 or write to

ihi Bupa

8, Palaegade

DK - 1261 Copenhagen K

Denmark

You can also send an email to Complaints-Global @ihi.com

It's very rare that we can't settle a complain, but if this does happen, you may be entitled to refer your complaint to an independent organisation for review. Which organisation it will be depends on the nature of the complaint and the location of the ihi Bupa office where the cause of the complain occured. We will advise you at the time. In most cases this will be either the Danish Insurance Complaints Board or the UK Financial Ombudsman Service.

If you would like further information about the Danish Insurance Complaints Board you can:

* write to the at Anker Heegaards Gade 2, 1., DK 1572 Copenhagen V, Denmark

* call them on +45 (0) 33 15 89 00

* find details on their website www. ankeforsikring.dk

If you would like further information about the UK Financial Ombudsman Service you can:

Write to them at South Quay Plaza, 183 Marsh Wall, London E14 9JR, UK

* call them on 0845 080 1800 or +44 (0) 20 7964 1000

* find details on their website www. financial-ombudsman.org.uk

Please let us know if you want a full copy of our complaints procedure. (None of these procedures affect your legal rights).

Contact ...

Art 19. Confidentiality

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